FAQs

We accept all major credit cards for guests (domestic and international) shopping online. For U.S. shoppers, we also accept Paypal and Venmo as alternative payments using credit cards. To our Swype 247 personalized service customers, we accept all major credit cards and other alternative payment methods available in their location. 

NOTE: Swypebox is connected to the Sparqoverse platform, which will launch a different payment system soon. Shoppers will be notified of any upcoming changes in payments solutions.  

Once your order is placed, you will receive email notification of your order as it goes through each processing stage to delivery. Please keep the order number(s) and notifications to check the status using the online portal.

Before you check out, double-check your cart and the total amount prior to completing your order. Your placed order will be on “Grace Period” status for 8 mins, which you have the option to cancel, after this time period we’re unable to modify or make edits and the order will be processed for shipping.

If you still plan to cancel your order, visit our Returns & Exchange page.

All placed order(s) will receive email notification, with tracking numbers, once order is shipped. Multiple items may arrive in different packages; therefore, expect multiple tracking numbers. 

We value the products our shoppers purchase and we want to make sure the item (s) purchased are in good quality. We would love to hear more about the reason and issue you have with your product. Please reach out to us and one of our customer service agents will be happy to assist you. Use SwypeChat to get connected to an agent.

Swype 247 is a personalized shopping service for international shoppers buying items in the U.S. Think of it as a concierge service that allows shoppers to simply place multiple orders under one source; hence, eliminating the inconvenience of signing up and monitoring items from different online store.

For more details about Swype 247, please click here.   

Welcome to Vault, a listing portal feature for Swypebox members. Verified members are able to list items — new or used — to post and sell. For more information how to become a Vault seller, please visit our verification process page.